FAQ & Refunds
Frequently Asked Questions
HOW TIGHT SHOULD THE CHIN STRAP BE?
The curb chain is best when used loosely. Typically, this means two fingers between the chin and chain. The most common mistake we see is that people ride with a headstall too loose and curb too tight. Make sure your headstall fits comfortably snug so that the purchase (top of the bit) does not angle forward when you apply pressure to the rein.
ARE YOUR BITS 'SWEET IRON'?
Yes! Each Stall High mouthpiece is made from what old-time horsemen refer to as "sweet iron" because the flavor of the bit facilitates saliva. As a horse salivates, the bit can glide into place more comfortably which results in a happier horse who is more willing to respond to rider cues.
Yes, all bits come with Stall High's Lifetime Warranty! If your bit is damaged or defective, we will replace it free of charge with free shipping. In the event that you, your horse or your trainer do not get along with any of our bits we offer a 30-day refund (less a $20 restocking fee). Buyer must provide shipping. Our store manager will be happy to assist, simply email Info@stallhigh.com with questions.
WHAT IS YOUR RETURN POLICY?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@stallhigh.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for your purchase amount, less the $20 restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund.
Note : $20 Restocking Fee is Applicable.
SHIPPING POLICY
Domestic Shipping Policy: We ship via USPS Priority Mail for all domestic shipments. We use USPS Priority Mail International delivery for all international orders. You will receive an email with your tracking number as soon as your shipping label is printed. Please add us to your email contacts list to ensure you receive these notifications!
Shipment processing time: In-stock orders are processed within 3 business days. Orders are not shipped or delivered on Sundays or national holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Backorders and delays will be notated in the product title and/or description. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our bits are American-made products, handcrafted in the heart of Horse Country, USA. We aren’t like other companies that order thousands of bits at a time from overseas and have them sitting on shelves ready to ship. From the day you purchase, we can typically make and deliver each bit within 2.5 weeks. With the popularity of sales and the inconsistent delivery of materials used to make bits due to Covid, some orders could take up to 30 days. We appreciate your purchase and your patience as we are working hard to complete orders in a timely manner.