FAQ & Returns
Frequently Asked Questions
HOW TIGHT SHOULD THE CHIN STRAP BE?
The curb chain is best when used loosely. Typically, this means two fingers between the chin and chain. The most common mistake we see is that people ride with a headstall too loose and curb too tight. Make sure your headstall fits comfortably snug so that the purchase (top of the bit) does not angle forward when you apply pressure to the rein.
ARE YOUR BITS 'SWEET IRON'?
Yes! Each Stall High mouthpiece is made from what old-time horsemen refer to as "sweet iron" because the flavor of the bit facilitates saliva. As a horse salivates, the bit can glide into place more comfortably which results in a happier horse who is more willing to respond to rider cues.
Yes, all bits come with Stall High's Lifetime Warranty! If your bit is damaged or defective, we will replace it free of charge with free shipping.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
WHAT IS YOUR RETURN POLICY?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange, in the event that you, your horse or your trainer do not get along with any of our bits (less a $20 restocking fee if the bit has been used). Buyer must provide shipping, and verification of purchase is required. Our store manager will be happy to assist, simply email Info@stallhigh.com with questions.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for your purchase amount, less the $20 restocking fee if the bit has been used. Please remember it can take some time for your bank or credit card company to process and post the refund.
Note : $20 Restocking Fee is Applicable for Used Bits
Domestic Shipping Policy: We use USPS Priority Mail for all bits, pads sunglasses and accessories. We use USPS Priority Mail International delivery for all international orders. Each buyer chooses shipping provider for Bullseye Saddles. You will receive an email with your tracking number as soon as your shipping label is printed. Please add us to your email contacts list to ensure you receive these notifications!
Shipment processing time: In-stock orders are processed within 3 business days. Out of Stock items will have updated estimated shipping timeframe in the product descriptions. Orders are not shipped or delivered on Sundays or national holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Backorders and delays will be notated in the product title and/or description. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Our bits are American-made products, handcrafted in the heart of Horse Country, USA. We aren’t like other companies that order thousands of bits at a time from overseas and have them sitting on shelves ready to ship. From the day you purchase, we can typically make and deliver each bit within 2.5 weeks. With the popularity of sales and the inconsistent delivery of materials used to make bits that began in 2020, some orders could take longer to ship. We appreciate your purchase and your patience as we are working hard to complete orders in a timely manner.